Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!What you will have an opportunity to do:
The Lead Housekeeping Supervisor is the second-in-charge for the Housekeeping department and helps drive daily execution, quality, and team performance. This role spends a significant portion of each shift in the operation: coordinating room assignments, inspecting guest rooms and public areas, supporting room readiness, and coaching associates in real time. The Lead Supervisor is also a key point of contact with the Front Desk and Maintenance to ensure a smooth guest experience, especially during high-volume days.
This position requires strong computer skills, attention to detail, and the ability to “open” the department by preparing daily reports, boards, assignments, and supplies. Availability to work weekends and holidays is required.
Key Responsibilities
Daily Operations and Quality
Open the Housekeeping operation when scheduled by preparing daily reports, room status updates, boards, and assignments.
Coordinate the day’s workflow and distribution of duties to meet service goals and room readiness deadlines.
Inspect guest rooms and public areas to ensure brand and property standards are met.
Document inspection results and coach associates on the spot with clear, respectful feedback and retraining when needed.
Support room turns and problem-solving on the floor, including responding to time-sensitive room needs.
Ensure guest requests and service recoveries are handled quickly, professionally, and with care.
Communicate room priorities and updates with Front Desk leadership throughout the shift.
Leadership and Team Support
Serve as the second-in-charge and step in as acting manager when the Housekeeping Manager or Director is off-site.
Model a positive, accountable, people-first culture that builds pride in the work and consistency in standards.
Train, onboard, and mentor new housekeeping associates and supervisors (as assigned).
Help reinforce performance expectations, attendance standards, and daily productivity goals.
Assist with performance check-ins and written documentation, as directed by leadership and HR.
Help plan coverage for callouts, spikes in occupancy, and special requests, including coordinating with other departments when needed.
Maintenance, Safety, and Compliance
Identify and report maintenance needs promptly; follow up to ensure resolution and room readiness.
Ensure associates use and handle cleaning chemicals safely and according to SDS and training requirements.
Support lost-and-found procedures and proper documentation.
Maintain key control practices and support security and safety processes.
Inventory and Administrative Support
Assist with linen, amenity, and supply counts; help maintain par levels and support ordering processes.
Track and report supply usage concerns, shortages, damage trends, and opportunities to reduce waste.
Use computers and department systems daily (email, spreadsheets, housekeeping/room status tools) to communicate, document, and report.
Complete shift notes, pass-ons, and communication logs to ensure clean handoffs between shifts.
Guest Experience
Engage with guests when encountered, confirm needs are met, and resolve concerns with urgency and professionalism.
Escalate guest concerns appropriately and partner with leadership to ensure follow-through.
Schedule and Availability Requirements
Must be able to work a flexible schedule based on business needs.
Weekend and holiday availability is required.
Must be able to open the department when scheduled, including early start times.
What are we looking for?
Required
2+ years of housekeeping experience in a hotel or similar environment, including room standards and inspections.
1+ year of leadership experience (supervisor, lead, or trainer preferred).
Strong computer skills: comfortable with email, basic spreadsheets, and learning property systems quickly.
Ability to prioritize, stay calm under pressure, and make good operational decisions in real time.
Strong communication skills and the ability to coach and hold standards with respect.
Preferred
Experience with hotel housekeeping systems (room status/inspection tools) and/or property management systems.
Bilingual English/Spanish/French (or other language) a plus.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to push/pull carts and lift up to 35 lbs (with or without reasonable accommodation).
Ability to bend, reach, climb stairs, and complete inspections throughout the property.
Performance Measures (Examples of Success Metrics)
Room inspection quality score meets property standard (example: 95% pass rate or better).
Guest satisfaction results related to cleanliness trend positively month over month.
Room readiness targets consistently met, especially during peak check-in periods.
Timely communication with Front Desk and Maintenance, with reduced “out of order” time due to follow-through.
Training and onboarding completed on time, with new hires meeting standards within expected ramp-up period.
Inventory counts completed accurately with minimal variance and controlled waste.
Safety compliance: consistent SDS/chemical handling compliance and prompt incident reporting.
Other
This job description is not intended to be all-inclusive. Duties may be adjusted to meet business needs. We are an equal opportunity employer and value a workplace built on respect, teamwork, and accountability.
Compensation:
$21.00-
$22.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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