Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!
What you will have an opportunity to do:
We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Server. This Expert is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner.
The primary responsibilities for the Server will include but are not limited to:
- Greets and seats guests in alternating sections of the restaurant as quickly as possible, presents them with menus, makes meal suggestions and appropriate wine selections and answers questions regarding meal preparation.
- Takes order and presents check to the cook. Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift.
- Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment.
- Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to ensure satisfaction.
- Is knowledgeable of all menu items (food and beverage), including how they are prepared, and their status for the day.
- Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.
- Reports all tips received on a daily basis and records them on a tip declaration sheet.
- Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.
- Assists with room service, bartender and lounge duties as necessary.
- Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
- Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
- Provides the highest quality of service to guests at all times and practices each item on the Winegardner & Hammons Hotel Group pledge card.
- Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the Winegardner & Hammons Hotel Group handbook.
- Performs all other duties deemed necessary by management.
What are we looking for?
- Someone with an engaging and welcoming personality
- Someone who is descriptive and can sale
- Someone with 2-4 years of food service experience
- Someone with knowledge of wine, beer, cocktails, and spirits
- Someone who can work under pressure in a fast-paced environment
- Someone with a passion for creating an exceptional experience for all guests
- Someone with excellent communication skills
Compensation:
$5.50 plus tips
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$5.50 plus tips
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.