Full Time Sports Shop Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Pyramid Hospitality.

The Sports Shop Attendant is the primary guest-facing representative for the Racquet Sports department. This role delivers exceptional service to tennis and pickleball guests by assisting with court reservations, lesson scheduling, program information, and payment processing while maintaining an organized and professional Sports Shop environment.

Key Responsibilities

• Greet and assist tennis and pickleball guests in a professional and welcoming manner
• Provide accurate information regarding programming, lesson locations, court assignments, and schedules
• Book court reservations and schedule private/group lessons
• Process charges, including room postings, member accounts, cash, and credit card transactions
• Maintain Sports Shop cleanliness and organization
• Perform opening and closing procedures
• Communicate schedule updates and guest needs to racquet sports staff
• Resolve guest concerns or escalate to leadership when appropriate
• Follow all Pyramid Global Hospitality and Saddlebrook Resort policies and procedures

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Resort, retail, or sports facility experience a plus
• Basic computer proficiency; POS/reservation system experience preferred
• Strong communication skills and attention to detail
• Ability to work weekends and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to move throughout racquet facilities
• Ability to lift up to 25 lbs occasionally

 

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.