About Us:
BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together.
Job Description:
The Director, Parts Fulfillment provides strategic and operational leadership for Packaging’s aftermarket (AM) parts fulfillment hub, translating Packaging’s global fulfillment model into reliable execution. The Director is accountable for delivery performance, inventory health, and process discipline that ensures customers receive the right parts with speed, accuracy, and consistency.
In addition to hub accountability, the Director partners to accelerate activity at other manufacturing/fulfillment sites to maintain alignment with Packaging standards and customer expectations. Success depends on balancing day-to-day operational execution with building team capability, advancing process standardization, and embedding ERPenabled practices that strengthen performance and scalability.
The Director partners closely with peers across East, Central, and West in North America, as well as international counterparts, to operate as a cohesive leadership team — ensuring fulfillment practices are consistent, customer experience is seamless, and Packaging delivers a unified standard of service worldwide.
KEY RESPONSIBILITIES
Operational Leadership
Lead aftermarket parts fulfillment operations for the assigned hub.
Coordinate fulfillment activities with other fulfillment sites, ensuring alignment with Packaging standards.
Accountable for KPIs including on-time delivery, order accuracy, fill rate, and inventory health.
Partner with Customer Service, Field Service, and Supply Chain teams to address escalations and strengthen responsiveness.
Process Standardization & Alignment
Implement standardized fulfillment processes across the hub and other fulfillment sites, aligned with Packaging-wide practices.
Ensure disciplined ERP usage and reporting accuracy, supporting enterprise enablement and optimization.
Share insights and practices with peers to strengthen consistency.
Contribute to continuous improvement initiatives that raise efficiency, cost-effectiveness, and customer satisfaction.
Inventory & Logistics Management
Oversee inventory health, aligning stock with demand, reducing obsolescence, and supporting availability.
Collaborate with central supply chain and logistics teams to optimize replenishment and network flow.
Maintain visibility into stock levels at hub and other fulfillment sites, initiating corrective actions as needed. People Leadership & Development
Lead a team of fulfillment leaders and managers, reinforcing accountability, clarity, and performance.
Provide coaching, development, and succession planning for key roles in partnership with People team.
Foster a culture of safety, care, and continuous improvement across operations.
Regional & Enterprise Collaboration
Partner with peer Directors, Parts Fulfillment in East, Central, and West as well as international counterparts to align practices, share insights, and strengthen Packaging’s global fulfillment network.
Serve as a hub voice in Packaging-wide initiatives, providing operational data and perspective to inform enterprise fulfillment strategy.
Support ERP enablement and future-state capabilities by piloting, refining, and scaling initiatives.
Qualifications & Experience
7+ years of leadership experience in operations, fulfillment, supply chain, or logistics.
Proven ability to manage high-volume fulfillment operations and deliver measurable KPI improvements.
Experience with ERP systems and operational reporting tools.
Strong leadership skills with experience leading leaders and building scalable team capability.
Bachelor’s degree required; operations, supply chain, or business-related field preferred.
Flexibility to take on evolving responsibilities in response to business needs and priorities.
Key Partnerships
VP, Operations – AM Parts Fulfillment
Peer Directors, Parts Fulfillment (East, Central, West)
International Directors, Parts Fulfillment
Site Operations Leaders
Customer Service and Field Service Teams
Supply Chain & Procurement
Success Profile
The Director, Parts Fulfillment succeeds by ensuring dependable and efficient fulfillment outcomes at the hub and coordinating activity at other fulfillment sites. The Director combines data-driven execution with strong people leadership, creating clarity and consistency that build customer confidence in Packaging’s ability to deliver with speed, accuracy, and reliability.
Collaboration across hubs and regions defines success — the East, Central, and West Directors work in concert with international peers as a unified leadership team, aligning practices, sharing insights, and reinforcing Packaging’s fulfillment performance system. The Director balances regional accountability with Packaging-wide alignment, driving operational discipline while developing the leaders and teams who make fulfillment excellence sustainable.
Soft Skills & Leadership Style
Thinking Style: Analytical and structured; applies data and operational insight to guide decisions, anticipate risks, and maintain reliability.
Relating Style: Approachable and credible; builds trust by being clear, consistent, and responsive with frontline teams, peers, and cross-functional partners.
Working Style: Disciplined and results-focused; sets clear expectations, reinforces accountability, and ensures processes are followed with consistency.
Influence Style: Collaborative and aligned; partners with peer Directors, site leaders, and enterprise stakeholders to drive system-wide improvements.
Learning Style: Adaptive and practical; incorporates lessons from data, performance trends, and team feedback to refine fulfillment practices and strengthen outcomes.
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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Company:
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