Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Reporting into the Vice President, Gateway and Clearinghouse Products, the Product Director, Intelligent Gateway is responsible for leading and executing Availity’s product strategy for our gateway product assets. Availity’s Intelligent Gateway product line is a component of Availity provider engagement platform and our payer-provider network. Processing billions of real-time and batch transactions per year, the Gateway connects thousands of providers and provider vendor submitters to Availity’s directly connected payer network. This product line facilitates the exchange of critical information needed from verifying eligibility and benefits, to healthcare authorizations, to claims management and final provider reimbursement. The Gateway’s focus on interoperability within healthcare standard formats and protocols enables seamless integration with PM/EMR, revenue cycle management, emerging and many other various healthcare entities.
The Product Director, Intelligent Gateway will focus on driving Provider and Vendor engagement and long-term value creation for our payer gateway customers. They will lead product innovation, manage the strategic roadmap, assure customer value, and drive commercial results. The successful candidate will have deep market knowledge and spend a significant amount of their time - identifying pervasive unmet needs, collaborating with customers and potentials to enhance and extend solutions, and identifying untapped market growth opportunities. The Product Director, Intelligent Gateway will work across the business to promote and identify new opportunities to add value to our platform, complete business cases and support our growth objectives. They will manage key aspects for the portfolio P&L, determine and prioritize investments, guide development of new capabilities, and ensure that the value is communicated and recognized throughout the organization and the market.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Why you want to work on this team:
- Work on a team that is that is dedicated to improving communication and collaboration between healthcare providers and health plans.
- Lead one of Availity’s flagship product solutions that reduces provider abrasion with health plans, reduces the administrative cost of care and facilitates innovation within key aspects of provider to payer engagement. Take on the challenge of directing activities to meet and exceed significant 5-year growth goals.
- Have a deep passion for solving challenging problems in a creative way.
To be qualified for this position you:
- 10 years of experience managing in managing health information products with at least 5 years in leadership role.
- Proven success in managing healthcare software solutions from inception to launch.
- Strong product platform experience.
- Proven track record in sustaining/scaling of mature lines (e.g., clearinghouse) with new capabilities; you can prioritize investments and show ROI at the portfolio level.
- Knowledge of pain points and experience innovating solutions to support digital engagement between health plans and healthcare providers to reduce costs, streamline and remove waste from administrative processes.
- Knowledge of health data standards including HIPAA / x12 / FHIR and experience in ensuring compliance with healthcare regulations.
- Experience driving digital adoption and delivering ROI through integrated digital solutions.
- Knowledge of Product Development Lifecycle and experience in managing financial performance and developing business cases, market/product requirements, product strategy and roadmaps, pricing, and launch materials and monitoring and improving client and user satisfaction through NPS and other metrics.
- Demonstrated ability to engage the market to surface unmet needs and opportunities using modern Product Discovery techniques and communicate our product vision in a compelling way.
- Proven track record of driving sustainable growth of interoperability / EDI products.
- Proven ability to engage effectively at all levels of the organization and to facilitate remote multi-stakeholder teams in decision making.
- Builds trust, respect and durable agreements with internal and external team members, business partners and customers.
- Comfort with being a change agent.
- Willingness to explore and champion innovative approaches to meet customer needs and gain market success.
- Possesses excellent marketing skills, business analysis skills and strong strategic thinking capabilities.
- Excellent verbal and written communication skills.
- Self-motivated, detail-oriented and a team player.
- Bachelor’s degree in Business, Marketing, Healthcare, Computer Science, or related discipline.
You will set yourself apart with:
- Prior experience managing healthcare clearinghouse, payer gateway, revenue cycle management or similar products; proven track record of meeting and/or exceeding growth goals.
- Market thought leadership through prior engagement with EDI, X12 or similar industry groups; deep understanding of interoperability activities and ways to maximize Availity’s market share through standards.
- Led the development and scaling of platforms that process high transaction volumes.
You will be:
- Developing and executing the Gateway product strategy, managing the strategic roadmap, and ensuring cross-functional alignment to deliver and monetize products.
- Driving automation initiatives to enhance platform sophistication, scalability, and operational efficiency
- Spending significant time in the market to understand unmet pervasive market needs and collaborating on new solutions to deliver value and drive growth.
- Extending the growth and scale of a mature product line, ensuring all factors of a go to market strategy are enacted to open up new markets, market segments and/or increase existing market share.
- Driving cross-team innovation and enterprise thinking to actively seek opportunities for growth through product line extensions, market expansion, partnerships, channel expansion, and operational/cost improvements to existing products.
- Developing market insights by maintaining close relationships with the market for awareness of market needs. Build and nurture a Gateway Customer Advisory Board. Working with Marketing, Sales, and others as they identify appropriate markets and develops effective strategies and tactics for reaching them.
- Owning the Go-To-Market strategy, leading launch team activities and assisting sales in their interactions with prospects and users.
- Collaborating with Market Research to strategize, plan, and prioritize market, product, and subject matter research that identify and define opportunities to support and grow business. Specifying market requirements for current and future products supported not only by research, but also through ongoing visits to customers and potentials.
- Monitoring costs and resource commitments and creating reporting to ensure internal stakeholders and Senior Leaders are informed on the financial status as well as delivery of the product(s).
- Actively evaluating potential partners that could aid in delivery of applicable product(s). Actively assisting in managing such partners to ensure success of product(s).
- Improving client and user satisfaction by monitoring feedback (NPS and other), understanding issues and opportunities, and developing and implementing mitigation plans.
- Owning product metrics, progress, user experience and operational outcomes and regularly communicating outcomes against product goals to drive iterative improvements.
- Collaborating and influencing across the Availity matrix organization to align the activities of product, marketing, IT, sales, and service teams and their leaders to deliver the product(s).
- Ensuring technical feasibility, architectural alignment, scale, and performance of solutions by engaging with technology leaders.
- Attending industry and client facing events where you will represent Availity a