Academic Success Advisor, Sr.

Job Profile:

Academic Advisor 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay – Depends on experience:

$50,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description:

The Ira A. Fulton Schools of Engineering (FSE) values and encourages cultural and intellectual diversity and strives to foster a welcoming and inclusive environment for all faculty, staff and students. We work to maximize opportunities for students, abilities and perspectives. Critical to our success as a community, academic success advisors are a vital component in this effort.

Advising teams support students from their first semester until graduation by working directly with students in person, by phone, Zoom or e-mail, and through Salesforce case management strategies. Advisors are also key contributors to supporting student engagement through The Fulton Difference.

The Polytechnic School, one of the eight Ira A. Fulton Schools of Engineering at Arizona State University, focuses on hands-on learning through creating things and solving real-world challenges through student, faculty, and industry collaborations. We believe how you learn and teach is as important as what you learn and teach. The school’s academic facilities are among the best that ASU has to offer and were designed specifically to support the learning and discovery environment.

The Polytechnic School is located on ASU’s Polytechnic campus in Mesa, Arizona, the state’s third-largest city and part of the Greater Phoenix area. The 600-acre campus is built on a beautiful desert arboretum and is home to more than 6,300 students studying undergraduate and graduate degrees.

Position Salary Range:

$50,000.00 - $56,000.00

Essential Duties:

• With minimal supervision, provide individual and group academic advising to online and campus-based students that supports academic success, engagement as an FSE student, and timely progress to graduation.
• Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services 
  and the Fulton Career Center.
• With limited supervision, provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
• Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.

• Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.

• May mentor other advisors or student leaders.
• Takes ownership of major projects, as assigned by leadership.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
• Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.
• Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support.

Desired Qualifications:

• Experience in working in a fast paced and high-volume advising unit.
• Experience in using student information computer systems and degree audits (i.e., PeopleSoft/Oasis, DARS).
• Experience implementing and adhering to university and program policies and procedures; and/or experience with student recruitment and retention.
• Experience in thinking critically to problem solve independently and as part of a group.
• Demonstrated knowledge of current issues and theories in public and higher education and college advising.
• Evidence of technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.
• Experience in using database programs (Analytics, Salesforce).
• Experience in assisting with special events.
• Experience in developing and maintaining effective professional working relationships.
• Evidence of effective verbal and written communication skills with a strong focus on collaboration and a high level of customer service.
• Evidence of a master’s degree in higher education or related area.

Working Environment:

• Activities are primarily performed in a regular, climate-controlled office setting subject to extended period of sitting
• Use office equipment including a desktop computer
• Lift up to 20 pounds
• Communicate to perform essential duties
• Work both independently and within a complex structured team
• Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Department Statement:

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation — all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. As the lead institution for the Center for Accelerating Operational Efficiency, we enhance homeland security operations through advanced tools and technologies. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation’s top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation’s most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty’s research interests and interdisciplinary approach, along with over 50 graduate and 27 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:

● Cultivate excellence.

● Deliver innovation that matters.

● Encourage bold thinking.

● Foster a community of learning and collaboration.

● Build a foundation for all to be successful.

Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASU/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator. 

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using