Field Services Solution Architect, D365 Customer Engagement

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The D365 Field Services Solution Architect is a strategic and functional leadership role responsible for designing, implementing, and optimizing Microsoft Dynamics 365 Field Service solutions within large, complex enterprise ERP environments. The ideal candidate will bring a proven track record of architecting and deploying D365 Field Service solutions at scale, translating business requirements into robust, practical, and scalable system architectures. This role requires close collaboration with stakeholders, delivery teams, and technical resources to deliver transformative outcomes that drive operational efficiency and superior customer experiences.

Job Responsibilities

• Lead the end-to-end architecture and delivery of Microsoft Dynamics 365 Field Service solutions for enterprise-scale clients, ensuring alignment with business objectives and enterprise IT strategies.

• Gather, analyze, and translate complex business requirements into architectural plans and technology solutions, considering scalability, security, and integration with enterprise ERP systems.

• Design and document robust D365 Field Service system architectures, including data models, workflows, integrations, and customizations.

• Oversee solution implementation and support technical delivery, providing functional leadership, guidance, and quality assurance to development teams and business analysts.

• Collaborate with Quality and Technical architects, business analysts, and technical teams to ensure seamless integration between D365 Field Service and other business-critical systems (D365 FSC, CRM Sales, IoT, mobility platforms).

• Drive standards for solution architecture, best practices, and governance across large, multi-national, and multi-site enterprise environments.

• Advocate for the use of modern, cloud-based features and emerging technologies within the D365 ecosystem to continuously improve solution design and business outcomes.

• Lead solution design workshops, functional presentations, and stakeholder engagements at all organizational levels.

• Identify and address risks, issues, and dependencies related to D365 Field Service solution architecture and implementation.

• Support presales and business development efforts by contributing to proposals, estimations, and solution strategies for large-scale enterprise clients with complex field service operations.

Requirements

• BS/BA degree in Computer Science, Information Systems, Engineering, related field or equivalent work experience.

• Minimum of 10 years’ experience in solution architecture or functional leadership roles

• Minimum 4 years’ experience focused on Microsoft Dynamics 365 Field Service implementations.

• Demonstrated hands-on experience designing and deploying D365 Field Service solutions in large enterprise environments.

• Deep knowledge of D365 Field Service capabilities, including but not limited to: resource scheduling, work order management, asset management, mobile workforce enablement, inventory and supply chain integration, customer engagement, and service analytics.

• Experience integrating D365 Field Service with other Microsoft Dynamics 365 applications, Azure services, Power Platform, and third-party enterprise systems (ERP, CRM, IoT, etc.).

• Expertise in solution design, security modeling, data migration, extensibility, and customization using Power Platform (PowerApps, Power Automate), Azure Logic Apps, and custom code extensions as needed.

• Proven ability to lead solution design for enterprise transformation programs, including legacy modernization, cloud migration, and large-scale business process reengineering.

• Strong stakeholder management skills, with the ability to engage technical and business leaders, and translate complex technical concepts into clear, actionable plans.

• Solid understanding of enterprise architecture frameworks and industry best practices for field service management, security, compliance, and data privacy.

• Experience working in Agile and hybrid delivery methodologies, with prior participation in global implementation programs.

• Flexibility to work from home while collaborating in person half the time.

• Willingness to travel and support client engagements and business needs.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate or Solution Architect Expert certifications strongly preferred.

• Experience with industry verticals such as manufacturing, professional services, or field service-intensive sectors is a plus.

• Familiarity with IoT integration, predictive maintenance, and AI-driven customer engagement within the D365 ecosystem.

• Excellent communication, leadership, and mentoring skills.

• Willingness to travel and support client engagements and business needs

"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.  

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract. 

Certain states require us to disclose the pay range and benefits summary for job openings. For Colorado residents, the compensation range for this position: $128,400 - $175,100. For Washington residents, Illinois residents, New York residents, and Southern California residents, the compensation range for this position: $141,400 - $192,5000. For Northern California residents, the compensation range for this position: $147,8000 - $201,300. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including: 

• Medical, dental, vision

• Generous PTO plan and paid sick time

• Flexible work arrangements

• 401K with Profit Sharing

• Wellness program

• Generous parental leave

• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.  

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner cons