Order Management II (B2)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What You’ll Do  

This role is key contact point for Taiwan and Japan customer to order parts and services under GCC (Global Contact Center).

Role Responsibilities

• 中日文雙語輪班人員/需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二）
• Create under limited supervision quotations/opportunities in ERP system and provide to customer
• Create under limited supervision and maintain accurate Sales Orders in ERP
• Escalate and follow up on customer requirements not being met
• Handle customer inquiries via phone, e-mail, and fax
• Generate reports & track orders, opportunities, booking and shipment
• Develop understanding of customer requirements and relationship with customers
• Develop basic knowledge of AMAT products
• Customer parts, return, repair, service requests interaction and processing
• Quote, part# inquiry, problem parts, pricing issue follow up and update
• Order management incl. book, tracking, update, change and troubleshoot
• Entitlement checks
• Service dispatch
• Part expedites, fulfillment and delivery coordination 
• Customer escalation follows up and update 
• Multi-regions support for the above scope

Qualifications

• 中日語輪班人員
• 日文檢定 JLPT N1, and TOEIC550 or above
• Bachelor’s degree or above in any Majors. International Business and business administration are preferred
• 3 year above experience in order management & customer service areas are preferred
• Excellent communication and coordination skills 優秀的中文及日文電話溝通技巧、文書溝通流利
• Personality with positive, proactive, detail-oriented, and responsible

Preferred Qualifications 

• 熟悉SAP操作，有訂單管理相關經驗尤佳
• Customer Service experience

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.