Order management (NCG)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Shanghai,CHN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

• Create quotations and sales opportunities under supervision in ERP system and provide to customers
• Support order-related processes including bidding documentation, Contract negotiation,  payment tracking, and order follow-up
• Assist in tracking down payment (DP), LC, and AR status, and update related tracking files as required
• Escalate issues or customer requirements that cannot be met, following defined procedures
• Handle customer inquiries via phone, email, and other channels with support from the team
• Maintain accurate records and documentation to support audits and internal reviews

Functional Knowledge

• Demonstrates basic understanding of order management processes, ERP systems, and business operations
• Learns and applies standard procedures, policies, and tools through on-the-job training
• Willing and able to develop knowledge in bidding, payment, and order fulfillment processes

Business Expertise

• Applies foundational business knowledge gained through education or internship experience
• Understands the importance of accuracy, compliance, and timeliness in order processing
• Develops awareness of how order management supports sales and revenue collection

Leadership

• No supervisory responsibilities
• Accountable for own tasks and deliverables under guidance
• Demonstrates a positive learning attitude and takes responsibility for continuous improvement

Problem Solving

• Uses established procedures to resolve routine issues
• Seeks guidance when handling unfamiliar or non-standard situations
• Learns to analyze information and identify basic issues in orders or documentation

Impact

• Has limited impact on the work team

• Contributes to team objectives by completing assigned tasks accurately and on time
• Supports overall order management operations through reliable execution

Interpersonal Skills

• Communicates clearly and professionally with internal teams and customers
• Exchanges straightforward information, asks questions, and confirms understanding

We are looking for candidates who:

• Bachelor’s degree, fresh graduates are welcome
• Detail-oriented, responsible, and willing to learn
• Basic English reading and written communication skills
• Familiar with Excel or ERP systems is a plus

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.