Quality Systems Lead

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event.

About the Team

Quality & Compliance pillar is a part of the Central Operations Tem and safeguards the integrity of the World network. We build the standards, signals, and enforcement mechanisms that ensure every location meets our expectations for safety, setup, branding, and user experience.

About the Role

We’re looking for a Field Quality Systems Lead who can turn scattered observations into a coherent quality intelligence system. You’ll define quality standards, build the signal-gathering platform, and manage the enforcement logic that keeps Operators accountable. This role is analytical and operational. You’ll design frameworks, orchestrate audits, work with Data Engineering on automated checks, and partner with T&S and Market Ops to act on insights.

If you enjoy building truth-finding systems in messy real-world environments, this role is for you.

What You’ll Do

• Own the location-signal platform end to end.

• Define quality standards, acceptance criteria, and enforcement rules.

• Scale field staff check-ins with AI gating and escalation flows.

• Integrate mystery audits and survey signals into a unified quality score.

• Build dashboards and anomaly-detection logic with Data Engineering.

• Partner with T&S on investigations and pattern detection.

• Establish predictable coaching, penalties, and incentives.

• Drive adoption of mandatory weekly submissions across all locations.

About You

• 6–10 years in quality, compliance, field operations, or marketplace operations.

• Strong analytical skills and comfort working with ambiguous data.

• Experience designing and enforcing operational standards.

• Strong cross-functional communicator.

• Comfortable working with Product and Data teams.

• Direct, structured, practical, and unfazed by field variability.