Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
$10 billion+ generated by creators since Patreon's inception
100 million+ free memberships for fans who may not be ready to pay just yet, and
25 million+ paid memberships on Patreon today.
We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Customer Happiness Technical Specialist to support our mission.
This is a remote, full-time, salaried position available to people located in the United States. You will work exclusively on the Memberful product, but you will be an employee of Patreon. Please include a cover letter in your application form in order to be considered for the position. In your cover letter, please tell us about how youâve done this work before and how you would leverage that experience to do it again at Memberful. We strongly favor great writers who put real effort into their cover letter and application. We donât want a stock cover letter. Weâre looking for someone who can clearly communicate why theyâre the right person for this job.
About the Team
It's fun and rewarding to work with people who are enthusiastic and get stuff done. At Memberful, we're a self-managed team. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish.
Who we are and what we're building.
Memberful is a small team of self-starters focused on building a great product and helping our customers succeed. We pay attention to the details, we treat people right, and we love learning and experimenting. You don't claim to be an expert at everything, but you show a strong desire to learn new things and continually get better. You donât just report the problem, you present a plan for fixing it.
Do great work. Live your life.
Everyone at Memberful has a passion for doing great work. But we also want to live our life. That means working during normal business hours, maintaining a calm work environment, minimizing distractions, and respecting everyone's time.
Work Remotely.
Everyone at Memberful is a remote worker. Our internal process is built around asynchronous communication and deep work. You have experience working remotely and enjoy it.
Friendly and thoughtful teammates.
We're big believers in treating others as we'd like to be treated. Life is too short not to work with people you like, respect, and trust. Youâre enthusiastic about life and work on a daily basis - you don't like working with complainers or blamers.
You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers.
About You
Weâre looking for someone who can blend excellent support with strong technical instincts. Every customerâs setup is different, so youâll need the judgment to understand their goals and help them navigate Memberfulâs opinionated flexibility.
World-class support isnât a tagline for us, we actually operate that way. You should genuinely enjoy helping people, explaining things clearly, and making sure customers feel confident, not just âhandled.â We use AI and automation where they help, but the heart of our support is human: steady, thoughtful, and willing to dig in.
Youâll troubleshoot issues, guide setup, and tackle questions involving WordPress, integrations, APIs, and webhooks. And when something goes deep, youâll investigate, reproduce, and work closely with engineering to get to the root of it.
Youâll thrive here if youâre someone who:
Communicates clearly, empathetically, and with a problem-solving mindset
Is resourceful, autonomous, and naturally curious â you take initiative without needing heavy direction
Enjoys helping others and explaining technical concepts in a human, approachable way
Stays calm under pressure and can prioritize effectively
Knows their way around WordPress (themes, plugins, caching layers, hosting quirks, etc.)
Is comfortable working with APIs, webhooks, and third-party integrations
Likes investigating issues, reproducing bugs, spotting patterns, and thinking like a support engineer
Values asynchronous communication and deep work time
Is U.S.-based and able to work Pacific hours or late-day EST
About the Role
Youâll be central to delivering consistently great service to creators while handling technically complex support issues. Responsibilities include:
Supporting customers via our help desk with questions ranging from onboarding to advanced configuration
Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services
Troubleshooting API, webhook, and integration issues
Reproducing and diagnosing technical issues before routing them to engineering
Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently
Updating or creating help docs, troubleshooting guides, and other educational content
Gathering, organizing, and communicating feature requests and customer insights to the team
Helping potential customers assess whether Memberful is the right fit for their needs
Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work
Improving internal processes as the team grows and the product expands
Required:
Experience supporting a SaaS product in a technical capacity
Strong WordPress experience (configuration, troubleshooting, common plugin conflicts, hosting environments)
Ability to simplify technical concepts for non-technical users
Excellent written communication skills
Located in the United States
Available to work Pacific hours or late-day EST
Nice to have:
Experience with Zapier, Discord bots, Mailchimp, Stripe, or similar platforms
Ability to read or lightly modify code (HTML, CSS, JS, PHP, or Ruby)
Familiarity with Rails-based applications or similar deployment environments
Prior remote-work experience in asynchronous environments
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
Put Creators First | Theyâre the reason weâre here. When creators win, we win.
Build with Craft | We sign our name to
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