Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (âVistaâ), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.
Overview
Menlo Security is seeking an outstanding Customer Marketing Manager to seize a truly high-impact opportunity at the nexus of cyber's hottest segments: AI security, data security, and browser security. Menlo has an established and growing base of innovative, happy customers whose stories are vital to our mission of enabling the world to connect, communicate and collaborate securely without compromise.
You won't just run programs; you'll be the strategic architect for how we showcase customer success, directly influencing our growth in this hyper-competitive market. Given that cybersecurity buyers fundamentally trust their peers, showcasing our successful customers is one of Menlo's largest growth opportunities and a company-wide key initiative. This role involves taking the reins of our global customer advocacy and reference programs, from planning and leading exclusive Customer Advisory Boards (CABs) to crafting the compelling case studies and dynamic digital content that powers our global marketing and sales engine.
This is a mission-critical role. You will be a strategic owner, a program builder, and a relationship cultivator, directly responsible for ensuring our customers become our most powerful voice in the fight against highly evasive threats. If you thrive on ambition, strategic ownership, and proactive executionâblending executive-level program management with a relentless focus on tangible marketing assets and customer empathyâwe want you on our team.
About this job
The Customer Marketing Manager will define, build, and scale world-class global programs that amplify the voice of our diverse customer base. You will be the central point for connecting our happiest customers with critical marketing and sales opportunities. This role requires a blend of strategy, relationship management, and hands-on execution to deliver high-impact programs and assets that demonstrate the real-world value of Menlo Security's browser security products. You'll be bridging the gap between Customer Success and Marketing, creating measurable value for both.
Key Responsibilities
Strategic Owner of Global Customer Advisory Board (CAB) Program: Define the strategy, structure, and value proposition for the global CAB program, ensuring executive alignment and member satisfaction. Directly run and coordinate the annual North America CAB. Drive the strategy and agenda for other regions, working with the local teams to execute the event.
Global Customer Reference Program: Develop, launch, and own a comprehensive global customer reference program to strategically support sales cycles and marketing initiatives.
Customer Reference Asset Development: Own the end-to-end process for creating high-impact reference assets (e.g., case studies, videos, testimonial quotes), working collaboratively with Customer Success Managers (CSM), Sales, partners, and customers.
"Customer Speaker Bench" Ownership: Own and manage the global "customer speaker bench" for sourcing and preparing customers to speak at marketing events, provide compelling quotes for content, and serve as references for sales and prospects.
Set the Standard: Define and own key performance indicators (KPIs) for all customer marketing programs, ensuring tight alignment with overall business objectives as well as the Marketing and Customer Success organizationsâ goals.
Cross-Functional Collaboration: Act as a liaison between Marketing, Customer Success, Sales, and Product to ensure a seamless and positive experience for all participating customers.
Skills & Requirements
Experience: 5+ years of relevant experience in Customer Marketing, Customer Advocacy, or related B2B Marketing roles, preferably within the cybersecurity or enterprise SaaS space.
Customer-Obsessed: Customer empathy is one of our five core values at Menlo Security. Always be thinking about whatâs best for the customer.
Program Management: Proven track record of successfully building, launching, and scaling global, high-impact customer programs like Customer Advisory Boards (CABs) and Reference Programs.
Executive Presence: Exceptional communication and presentation skills, with the ability to confidently engage and manage relationships with senior-level customer and internal executives.
AI-Adept: Demonstrable experience using Gen AI and AI based tools across the customer marketing spectrum - from content creation, customer interview analysis, audience segmentation, analysis, and more.
Content Creation: Strong project management skills and experience overseeing the end-to-end creation of various customer reference assets.
Goal-Oriented: Demonstrated ability to define clear program metrics and drive outcomes that directly support sales enablement and marketing pipeline generation.
Collaboration: A highly collaborative spirit, skilled at navigating complex internal organizations to rally support and resources for customer programs.
Travel: Ability to travel for key events, including the annual North America CAB and other priority customer events.
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Why Menlo?
Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what weâre aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Securityâs policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
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