We’re looking for a Collections & Recoveries Advisor
We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account.
About us
Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.
That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.
We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly
Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers
Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner
Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business
Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency
Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you'll have:
Proven experience in debt recovery, ideally in the commercial/business sector in a call based environment
Empathy, forbearance and professionalism
Strong communication skills on both phone and email
High levels of accuracy and attention to detail
The ability to deal with a variety of challenges, innovate and think on your feet
Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.
We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.
Visa sponsorship
Whilst we welcome applications from all qualified candidates, please note that for this particular position we cannot offer visa sponsorship. Candidates should be eligible to work in the UK independently.
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
Offices in London, Leeds and Frankfurt.
Events and clubs, like bingo, comedy nights, yoga classes, football…
Two company retreats a year, we’ve been to France, Italy, Spain and further afield
Plenty of drinks and snacks in our offices
We offer a wide range of benefits:
Medical insurance from Vitality, including discounted gym membership
25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
Instant access to emotional and mental health support with our partner, Spill
Share options
Generous maternity and paternity leave
A nursery tax benefit scheme to help you save money
Paid volunteering day to support your chosen charity
Extra leave if you want to travel or study
One-month fully paid sabbatical after 4 years
Cycle-to-work scheme
Electric car scheme
And to make sure we all keep learning, we offer:
An L&D budget for everyone, including a book budget
Company-wide talks with internal and external speakers
Access to learning platforms like Treehouse if you want to learn to code
Iwoca.co.uk
https://iwoca.co.uk.com