About IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.
Overview
The Head of Clinical Transformation & Operations is responsible for operational leadership and strategic execution across IntusCare’s clinical service lines including population health, utilization management, and corporate compliance. Reporting to the Chief Population Health Officer (CPHO), this person will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements.
This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings. The ideal candidate brings deep population health / value-based care experience and strong operational rigor, but is not necessarily a licensed clinician.
In This Role You Will...
1) Operational Leadership & Execution
Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers.
Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery
Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements
Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities
2) Team Leadership
Set clear goals and operational KPIs for individual and team performance
Create operating cadence (weekly/monthly) to keep execution on-track and visible
3) Cross-Functional Partnership
Act as a key liaison between Population Health / Clinical Operations and Product + Engineering
Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules)
Support requirements gathering, prioritization discussions, and functional review sessions
Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution
4) External Representation
Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed
Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders)
Support relationship-building and ongoing partnership across customers and industry stakeholders
5) Continuous Improvement & Transformation
Translate strategic initiatives into a practical transformation roadmap (people, process, and tools)
Drive operational change management: testing, implementation, adoption, and reinforcement
Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer
6) Clinical Services Strategy and Growth
Support CPHO in defining and evolving the ICS service delivery model to support company growth and margin targets
Develop with CPHO 1-3 year roadmap for clinical services scalability (people, process, technology, analytics)
Identify new service opportunities and expansion pathways in partnership with CPHO and Product
Drive service profitability, efficiency and ROI visibility
7) Operational Excellence and Scalability
Own end to end performance of ICS services
Build scalable workflows, performance standards and QA frameworks
Establish capacity planning and workforce models tied to growth projections
Implement productivity benchmarks and continuous process optimization
Ensure operational readiness for new clients, products, or service expansions
8) Technology and Enablement Leadership
Serve as executive liaison between ICS, Product and Engineering
Own vendor strategy and performance management for service-related partners
Define service-driven product requirements to improve scalability and automation
Ensure services and product roadmaps are tightly integrated
What Success Looks Like (6-12 months)
Clinical service delivery is more scalable, repeatable, and measurable, with stronger consistency across customers
The CPHO is freed up from day-to-day operational management and can focus more on strategy and growth
Product and Engineering have clearer requirements and faster alignment from the clinical services team
Team workflows, ownership, and performance expectations are well-defined and operating smoothly
Qualifications
Required
5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations
Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams
Ability to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering)
Strong cross-functional collaboration skills and ability to influence without authority
High attention to detail, strong follow-through, and a bias toward action
Preferred
Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations
Experience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.)
Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtech
Not Required
Clinical licensure (RN, NP, MD) is not required and may not be the best fit for this role if it comes at the expense of operational depth
What We Offer
A chance to be part of a trailblazing team in healthcare technolo
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