Hi, We're Centerfield!
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
We are seeking a leader with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leader has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. The incumbent must have a personal passion for the development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.
Duties & Responsibilities:
Responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services.
Ensure team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.
Coach and develop employees by making business driven decisions utilizing customer focused as a primary driver.
Required Skills, Abilities & Knowledge:
Must have proven ability to drive results and ensure employee engagement and development. The ideal candidate must possess a fun-nature, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.
Strong presentation, organizational, and communication (verbal and written) skills
Minimum of one (1) year prior sales leadership/supervisory experience
Prior contact center experience, preferably in an inbound and/or sales setting
Ability to understand, implement, and enforce policies and procedures
Be an outstanding team player and ability to work well under pressure
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
centerfield