Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
As our Deployment Engineer, you are the technical expert and central lifeline for our field crews. You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful. This is not a typical support role. You’ll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack. This role offers a unique opportunity to develop a 360-degree view of our technology.
You’ll gain real-world expertise in hardware, software, and field operations, all while contributing directly to the improvement of our product and deployment playbooks. This role is best suited for a tech-savvy experienced electrician who enjoys solving complex problems in real-time or for a fast-learning generalist that can flex into any scope and excel. Over time, this position could grow into potential field leadership, operations, or engineering roles.
What You'll Do
Typical week: ~75% of your time live-supporting field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams
Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack
Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions
Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams
Work closely with Member Experience to ensure the best possible experience for our members
Create and maintain troubleshooting aid and hardware defect logs
Create, track, and close service tickets through Jira or Odoo
You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures
What You'll Bring
2+ years in a technical support, electrical, or IT troubleshooting role
Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required
Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools)
4-year degree or equivalent electrical experience
Strong communication and organization skills – bilingual is a plus but not required
Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience
Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements
Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support
Tech savvy, with a knack for quickly mastering new tools and systems
Team player motivated by the mission who always puts the company’s best interests first
First Principles Thinking: Question assumptions. Principles > rules.
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
Everyone’s an Owner: Follow through on commitments and own results.
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.
base-power