Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Assembled is looking for a part-time Office Manager to elevate the day-to-day experience in our New York office. As a member of the People Team, this role will ensure our NY office runs smoothly, feels welcoming, and reflects our culture. You'll partner closely with employees, leaders, and vendors to make our NY office a place people are excited to show up to every day.
This is an onsite role based in our New York City office, requiring in-office presence Monday through Friday. The role is part-time with an expectation of approximately 25–30 hours per week.
Serve as a welcoming presence for employees and guests, helping create a positive and inclusive office atmosphere
Partner with the People Team to support in-office moments that build connection and culture
Own new hire in-office onboarding logistics (desk setup, swag, welcome experience)
Provide daily admin coverage (phone, visitors, deliveries, packages)
Manage incoming and outgoing packages / deliveries
Maintain pantry, office supplies, and common areas within approved budget
Track inventory levels and establish recurring ordering systems
Coordinate building management requests and vendor services
Triage maintenance issues and proactively ensure timely resolutions
Maintain a clean, organized, and safe office environment
Track vendor contracts, invoices, and expenses in partnership with the People & Finance teams
Support in-person events (team lunches, customer events, onsite interviews, etc)
Proactively identify operational gaps and solve them before they escalate
Document processes to ensure continuity and scalability as NYC headcount grows
In-person availability Monday - Friday (~9:30 AM - 2:30 PM ET, but will be flexible depending on needs)
Strong organizational skills and exceptional follow-through
Ability to proactively identify and solve problems
Ability to lift and move packages and office supplies up to 30 pounds
Strong written and verbal communication skills
Experience in a startup office environment
Familiarity with Google Workspace, Notion, and Slack
Experience negotiating vendor contracts or identifying cost efficiencies
Facilities and maintenance coordination experience
Experience planning team events
We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.