1mind is a platform that deploys Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain equipped with deep technical and product knowledge. They can lead unlimited, simultaneous conversations 24/7, meeting buyers when they are most active and engaged. Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. They live across websites, inside your product, can join live calls as active participants, and work alongside your team in deal rooms. 1mind Superhumans integrate seamlessly into existing workflows, scale instantly, and drive measurable impact by growing revenue, reducing headcount, accelerating pipeline to closed-won, and creating a more delightful buyer experience.
We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.
You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.
You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.
Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success
Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve
Partner with customers to define success criteria and connect product usage to meaningful business outcomes
Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
Lead renewals with a proactive, value-driven approach and identify expansion opportunities
Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps
Share customer insights internally to influence product direction and help scale repeatable success practices
Operate with a strong bias to action and comfort navigating ambiguity
5+ years of experience in Customer Success, Account Management, Implementation, or similar customer-facing roles in B2B SaaS
Experience managing complex customer relationships with multiple stakeholders
Experience supporting renewals, retention, or customer growth initiatives
Clear communicator with a consultative, customer-first approach
Comfortable connecting product adoption to customer value and outcomes
Enjoys owning work end to end and taking accountability for results
Strong organizational and project management skills
Thrives in fast-moving, ambiguous environments
Curious about AI and motivated by helping customers succeed
Experience with enterprise B2B customers and GTM-focused use cases
Familiarity with AI, automation, or marketing automation platforms
Knowledge of of marketing orchestration and attribution software and reporting
Experience using tools like Salesforce, JIRA, Slack, ChatGPT
PMP, CSM, or similar certification is a plus
Be at the forefront of AI-powered GTM operations
Shape the future of how humans and AI collaborate in high-stakes business environments.
Work alongside a team of builders at the forefront of AI, product design, and GTM innovation.
Design for a product that lives at the intersection of visual design, voice, motion, and intelligence.
Remote-first, fast-moving culture with ownership, autonomy, and impact from day one.
Increase your network of Superhumans!
Location: Remote, US-based. Applicants must reside within the United States.
Employment Type: Full-time
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1mind