We are seeking a driven and results-oriented Customer Success Manager (US East) to partner closely with our Sales team and guide customers through every stage of their journey with Bolster. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions across mid-market and enterprise customers.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation who can effectively manage complex enterprise relationships and collaborate cross-functionally with internal teams. You will thrive in a fast-paced environment that requires engaging stakeholders through phone, email, and in-person interactions.
Experience working with CISO, Fraud, and Security Operations teams, and the ability to communicate with both technical and business stakeholders, is preferred.