The Role:
We are looking for a visionary Audio Visual Systems Engineer to design, deploy, and continuously evolve the AV technology ecosystem across our flagship Innovation and Briefing Centers. This is not a break-fix role — it is a strategic engineering position at the intersection of immersive technology, executive experience design, and enterprise program delivery.
You will serve as the primary technical authority for next-generation AV environments that host C-suite briefings, product showcases, ideation sessions, and partner engagements. You will translate business intent into world-class spatial experiences, lead complex multi-vendor deployments, and build trusted relationships with stakeholders across Facilities, IT, Marketing, Executive Communications, and senior leadership.
This role demands rare depth: the hands-on technical precision of a systems integrator combined with the executive presence, program management rigor, and strategic thinking of a senior technology leader.
Core Responsibilities:
- Program Management & Project Delivery
- Lead full project lifecycle for AV deployments from discovery through go-live: scope, schedule, budget, vendor management, installation oversight, testing, and post-launch support
- Manage concurrent projects across multiple sites, coordinating with construction, facilities, IT infrastructure, and executive stakeholders with competing priorities and tight timelines
- Develop and enforce quality assurance standards, acceptance testing protocols, and commissioning checklists for all AV installations
- Build and manage relationships with AV integrators, manufacturers, and specialty vendors — defining SOWs, reviewing submittals, and holding partners to performance standards
- Create and maintain project tracking artifacts: risk registers, dependency maps, RACI matrices, and executive status dashboards
- Deliver post-project retrospectives and institutional knowledge documentation to enable continuous improvement
- Stakeholder Engagement & Executive Relationship Management
- Serve as the trusted technology advisor to Executive Briefing Center leadership, Corporate Communications, C-suite Admins, and senior visiting delegations
- Translate complex technical capabilities into compelling narratives for non-technical executives — framing AV investments in terms of business outcomes, brand differentiation, and audience experience
- Partner with Marketing, Brand, and Creative teams to deliver AV environments that amplify storytelling and reinforce company identity
- Conduct discovery sessions with event producers, executive assistants, and program owners to anticipate and exceed experience expectations for high-stakes briefings
- Act as on-site technical lead and escalation point for executive events, ensuring flawless execution under pressure with white-glove support
- Proactively identify opportunities to elevate the briefing center experience and present well-structured proposals with business case rationale to leadership
- AV Systems Architecture & Engineering
- Work with the architects on the end-to-end AV solutions for briefing suites, innovation labs, boardrooms, and multi-purpose event spaces — including video walls, large-format LED, immersive displays, spatial audio, and hybrid conferencing systems
- Own the technical design lifecycle from needs analysis and schematics through commissioning, tuning, and handoff — ensuring systems meet enterprise reliability, scalability, and security standards
- Work with the teams to define reference architectures and technology standards for AV infrastructure across all Innovation and Briefing Center environments
- Spearhead evaluation, pilot, and integration of emerging technologies including AI-powered room automation, generative content rendering, XR/AR overlays, holographic display, and spatial computing platforms
- Develop and maintain detailed as-built documentation, signal flow diagrams, IP schemas, and equipment inventories
- Design and maintain Control Systems programming (Crestron, AMX, Q-SYS, Extron) for seamless, intuitive user experiences requiring zero training
- Operations, Reliability & Continuous Improvement
- Maintain SLA-backed operational excellence for all AV systems, with documented incident response, root cause analysis, and remediation playbooks
- Establish preventive maintenance schedules, firmware lifecycle management, and technology refresh roadmaps aligned to business needs
- Instrument systems with monitoring and alerting (SNMP, Crestron Fusion, Q-SYS UCI) to enable proactive issue detection before events
- Build and document standard operating procedures, training guides, and runbooks for AV operations staff and non-technical event coordinators
- Own capacity and readiness reporting for Innovation and Briefing Center leadership, providing monthly performance and utilization metrics