Director, Learning & Development - CMS

We are seeking a strategic and hands‑on Director, Learning and Development – CMS to lead the design, execution, and global scaling of soft skills and sales‑enablement learning across the CMS organization. This role is accountable for strengthening sales effectiveness, leadership capability, and client engagement through modern, role‑based learning—while ensuring operational excellence across the CMS learning ecosystem.

This leader will manage a high‑performing L&D team, own the CMS learning calendar, and work in close partnership with the Technical Learning and Innovation leader, Regional L&D Coordinators, Visa University, and the Global Sales Office to deliver consistent, high‑impact learning aligned to CMS business priorities.

Key Responsibilities

CMS Learning Strategy: Soft Skills & Sales Enablement Training

• Define and execute a CMS‑wide learning strategy focused on soft skills, sales plays, and commercial effectiveness, aligned to CMS sales motions and client lifecycle moments.
• Translate CMS sales strategy and leadership expectations into scalable, role‑based learning journeys for sellers, solutioners, and client‑facing teams.
• Champion modern learning approaches, including AI‑enabled personalization, to continuously evolve CMS learning experiences.

Sales Role Plays & Skills Program Development

• Lead the design of trainings and support the rollout of CMS sales play enablement training programs, including discovery, storytelling, negotiation, executive presence, and value articulation.
• Partner closely with CMS Sales, Solutioning, and Product leaders to embed learning directly into field execution.
• Ensure learning experiences are regionally nuanced, scenario‑based, practical, and performance‑oriented, driving measurable behavior change.

Team Leadership & People Management

• Build, lead, and develop a high‑performing CMS Learning & Development team, fostering a culture of innovation, accountability, and continuous improvement.
• Set clear priorities, roles, and performance expectations across the team to ensure strong execution at scale.
• Coach and mentor L&D employees and designers to elevate instructional quality, business acumen, and stakeholder influence.

Learning Operations & Calendar Governance

• Own and manage the CMS learning calendar, ensuring alignment with global sales cycles, regional priorities, and key CMS initiatives.
• Establish strong intake, prioritization, and governance processes to balance strategic programs with regional and local needs.
• Partner with Regional L&D Coordinators to localize delivery while maintaining CMS‑wide standards and consistency.

Enterprise & Global Partnerships

• Work closely with Visa University to align CMS learning with enterprise standards, platforms, and credentialing frameworks.
• Collaborate with the Global Sales Office to ensure CMS learning is fully integrated with global sales strategy, enablement priorities, and performance frameworks.
• Serve as a CMS L&D point of contact across regions, ensuring alignment and transparency.

Measurement & Continuous Improvement

• Define KPIs and success metrics tied to learner adoption, skill progression, and CMS sales performance outcomes.
• Use learning data and insights to continuously optimize programs and inform leadership decisions.
• Provide executive‑level dashboards and scorecards to drive accountability and visibility.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa will accept applications for this role until at least March 20, 2025.