About the Team:
The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.
CPQ AI is the ServiceNow team responsible for building, maintaining, and troubleshooting the full-stack systems that power intelligent configuration and quoting. Operating within the CRM Business Unit, the team develops AI-powered sales tools — including Config AI and Quote AI — spanning backend multi-agent orchestration and context graphs through to the user-facing interfaces through which sales reps interact with AI recommendations, review proposals, and generate quotes, and administrators configure and manage the platform. The team drives customer-focused adoption, reduces setup effort, and lowers support burden while shipping features grounded in real customer feedback.
What you get to do in this role:
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
- Integrate automated testing into development workflows to ensure consistent quality across releases.
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
To be successful in this role you have:
- Proficiency in Python, Java, or similar object-oriented languages.
- Experience in JavaScript, TypeScript, CSS, and UI frameworks.
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.