Your contribution to something big:
- Order Management: Entry, validation, and monitoring of orders in the SAP S/4HANA system, ensuring compliance with delivery deadlines.
- Sales Team Support: Act as the internal point of contact for Account Managers, providing stock updates, order status reports, and administrative support.
- Returns & Claims Management: Processing reverse logistics flows (returns), performing root-cause analysis, and coordinating with the warehouse and quality departments.
- Invoicing & Administration: Issuing invoices and credit notes and verifying transport documentation.
- Customer Support: Managing contacts (phone/email) to clarify basic technical queries regarding DHW (Domestic Hot Water) or logistical issues.
- Follow-up: Monitoring pending tasks and ensuring customers are proactively informed of any service changes.