Bosch Service Center is a shared service organization providing internal support to various Bosch Group units, delivering centralized services aimed at optimizing processes, enhancing operational efficiency, and ensuring high quality standards.
As a Customer Service Expert, you will play a key role in handling customer inquiries and supporting BSC team. Your responsibilities will include, but are not limited to, the following:
Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
Drive improvement initiatives to always ensure the best customer experience.
Manage and resolve user issues across SWEDISH and ENGLISH peaking markets, ensuring timely and efficient service.
Collaborate with different connected services within Bosch Service Center that fit with your languages and knowledge.
Handle global technical tickets and implement updates on Bosch Group websites.
Fulfill additional assignments as for example provide knowledge item input (responsibility for applying knowledge) or quality feedback and input for the global work instructions.
Follow the company's Internal Regulations, policies as well as the service鈥檚 work instructions and processes. Besides that, achieve the individual and service key performance indicators.