Delivers insightful top-level presentations and actionable recommendations to our key clients.
Responsible for managing client concerns and making sure of the resolution process through discussion and execution with all internal stakeholders in the organization.
Become a market expert in one or more tech and durable categories / industry segments.
Being an internal CSM ambassador and multiplicator, drive the CSM spirit within the organization as a role model.
Co-ordination and decision making of how to achieve client outcomes and organization goals.
Understands and works with the whole portfolio of Point of Sales- related data with global and key clients and is the central point of contact.
Educates key and senior customers about the most relevant features/functionalities for their specific business needs.
Finds and builds, new user base for NIQ offerings.
Develops fact-based answers to complex key business questions. Elaborates use cases with clients that shows the value of NIQ data and their outcome for the clients.
Identifies Sales leads for cross sell and upsell opportunities with the client.
Helps to improve business renewal rate by demonstrating clear business outcomes and value.
Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.