1Password is growing faster than ever. Weâve surpassed $400M in ARR and weâre continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
About 1Password
At 1Password, weâre building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the worldâs most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Implementation and Onboarding team is responsible for understanding the relationships and desired outcomes uncovered during the sales process, building a launch plan for a successful deployment, and helping our customers get the most out of 1Password.
As Director, Implementations and Onboarding, EMEA, you will support our Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals - with a focus on deployment percentage, time to value, implementation completion rate, and overall execution quality. Youâll drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture while collaborating closely with the RoW leadership team to align across regions.
Adaptability, curiosity, clear communication, strong strategic and execution, and a desire to build will be crucial for success in this role. While building, this role will also manage individual contributors.
This is a remote opportunity in the UK.
What we're looking for:
10 years in a pre- or post-sale capacity SaaS role. Ideally with broad experience across the customer lifecycle.
5+ years experience in a role managing customer and internal projects. Ideally having spent time focusing on the SaaS and/or security space.
5+ years in building and leading teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
A proven track record in successful implementations, planning, and enabling cross-functional teams to unlock sales opportunities.
Deep experience building and executing a cohesive customer journey framework with key milestones and seamless handoffs.
Familiarity with onboarding and implementation tooling, including project management, customer communication, and progress-tracking systems, with an interest in improving workflows and adoption over time.
Bonus: Personal experience with 1Password or another password manager.
Build, hire and develop a team of high performers, setting clear expectations tied to pipeline goals and creating clear growth paths to support long-term team scalability.
Lead cross-functionally through influence as well as authority, enabling alignment and accountability across teams that do not directly report into this role.
Foster a culture of ownership, experimentation, and performance, with a strong bias toward business impact.
Champion change by leading teams with empathy and confidence, helping individuals navigate ambiguity without losing momentum or morale.
Intrigued by data, with hundreds of thousands of customers, youâll need a mix of data driven insights and hands-on customer attention.
Familiarity with the initialisms and acronyms like APIs, OIDC, SAML, SCIM, AD, CLI, SSO, and SaaS.
Able to connect technical understanding to customer outcomes and team enablement.
Strong relationship management skills with both customers and internal partners.
Thrives in cross-functional collaboration, balancing team and customer success with broader company priorities.
Naturally curious and solution-focused, with the ability to navigate ambiguity and evolving needs.
Passionate about understanding individual customer needs, asking thoughtful, open-ended questions, and adapting your approach accordingly.
Excellent communication, coaching, and live training skills across email, phone, and video.
Leads conversations with empathy and clarity, balancing teaching with listening and learning.
Confidence facilitating discussions, driving alignment, and influencing outcomes across diverse audiences.
What you can expect:
Develop a deep understanding of the 1Password product, our culture, and the Implementation and Onboarding and Customer Success motions.
Learn how we track, measure, and report success, and build strong relationships with the people and teams youâll partner with.
Lead, mentor and support team members in achieving monthly and quarterly goals.
Help build and expand the existing Implementation and Onboarding processes, communication, and rituals.
Support leaders and team members in hitting their monthly and quarterly targets.
Report on team member performance and mission-related objectives.
Orient and onboard new team members and assist ongoing team members with continually improving job performance.
Hold regular team meetings to drive alignment, share updates, and build a competitive edge in the industry.
Interview candidates and make hiring decisions that contribute to building a world-class team.
Streamline and evolve processes to improve execution, rapport-building, and customer outcomes.
Allocate and assign day-to-day tasks to team members according to best fit and skills for the job. Help guide and follow through with team members to ensure high quality outcomes.
Act as an internal project sponsor for your team by supporting, communicating, and practicing a âWorking Out Loudâ methodology for alignment, transparency, and shared learning.
Prepare and deliver reports to senior management including, including visibility into customer status and team performance.
Engage with customers and internal teams to support high-priority issues and escalations, helping navigate challenges to resolution.
Ensure departmental process updates and changes are documented, maintained and communicated.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
Youâll be part of a team that challenges the status quo, and is excited to
1password
https://1password.com