About the Team
OpenAI’s mission is to ensure AI benefits all of humanity. ChatGPT for Work supports that mission by helping more people access real leverage from AI in their day-to-day jobs—so they can spend less time on busywork and coordination, and more time on the work that’s meaningful and additive. We’re building an AI-native workspace where AI acts as a superassistant for everyday tasks and a coworker you can hand work off to—then review, edit, and approve with confidence.
And we’re doing it in a way organizations can trust, by grounding experiences in the right company context and systems safely and reliably.
About the Role
As the Data Scientist for ChatGPT for Work, you’ll shape product strategy through data: uncover the user problems most worth solving, form sharp hypotheses about what will move team and business outcomes, and influence what we build next by presenting compelling recommendations grounded in rigorous evidence. You’ll be the DRI for the Work insight → strategy → experiment → decision loop—defining what “success” means for teams, pinpointing the highest-leverage adoption and retention bottlenecks, and turning signals into clear product direction.
You’ll partner closely with Product, Engineering, Research, and Finance to ensure our metrics are trusted, our experimentation is rigorous, and our insights turn into shipped improvements.
This role is based in San Francisco. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Own the core KPI framework for ChatGPT for Work, spanning onboarding, activation, engagement, retention, and expansion, as well as quality/trust guardrails.
Build end-to-end funnels that identify where individuals and teams succeed or get stuck, from first workspace setup through repeat usage and long-term team adoption and value creation.
Define and operationalize “time-to-value” and collaboration loop metrics, and connect them to business outcomes.
Design and evaluate experiments and rollouts to quantify the impact of product changes across key Work surfaces and flows.
Partner with product and engineering teams to improve instrumentation, data quality, and metric definitions so decisions are fast and correct.
Translate complex analysis into clear, compelling insights that shape product strategy and roadmap decisions.
Help establish data science standards and best practices for measuring human–AI collaboration and AI-native work outcomes.
Partner with other data scientists across the company to share learnings and raise the bar on measurement, experimentation, and decision-making.
You might thrive in this role if you have:
10+ years in data science / analytics in in high-velocity product environments
Direct experience working on B2B products (SaaS, collaboration/workspace, developer tools, or enterprise)
Expert SQL + strong Python
Strong experimentation + causal inference judgment (incl. when clean A/B tests aren’t feasible)
Strong product sense/taste: can turn messy signals into crisp hypotheses and roadmap direction
Proven ability to inspire and influence PM/Eng/Design + leadership through data storytelling
Autonomous operator who sets the insights/measurement agenda
Excellent executive communication; thrives in ambiguous, fast-moving environments
AI-native operator (non-negotiable): “super AI-pilled”—first to adopt new AI tools, uses them daily to increase throughput, and turns them into durable org workflows
Nice-to-haves
Experience with agentic and/or AI-native B2B products (agents, copilots, workflow automation, AI collaboration)
Experience measuring AI product quality, trust, and human-AI interaction signals
Familiarity with enterprise admin/security constraints and how they shape adoption
Experience with B2B PLG growth loops and monetization/seat expansion dynamics
Why it matters
Work is one of the biggest places AI can improve people’s lives. If we get ChatGPT for Work right, we help individuals and teams spend less time on busywork and coordination and more time on the work that’s meaningful and additive—making better decisions, moving faster, and producing higher-quality outcomes. This role matters because the way we measure, learn, and iterate will determine whether AI becomes a genuinely trusted superassistant and coworker for everyday knowledge work, at scale.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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