Assistant Manager, Strategic Insight & Analysis (Deliveries)

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create applicable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to know the role

You will develop quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners., You will provide an analytical approach to decision-making and execution.

You will report directly to the Marketplace Senior Manager (Deliveries). You will be based onsite at our Mapletree Business Centre, District 7 office.

The Critical Tasks You Will Perform

• You will work on Deliveries delivery-partner quality and engagement processes. You will experiment and implement projects to ensure platform reliability for GrabFood, GrabExpress and GrabMart.
• You will improve scalable operational processes solving delivery-partner efficiency, delivery quality and retention programs.
• You can "connect-the-dots", and understand both on-ground realities of the business and the narrative of data from multiple sources
• You will analyze the performance of owned projects and communicate main results across multiple partners.
• You will work with different teams and departments to support goals and projects of Grab as a whole, when relevant to delivery-partners.
• You will support vertical teams in launching new projects