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The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
What you get to do in this role:
ServiceNow has a large and highly skilled security team located at multiple sites globally. As part of a rapidly growing organization, ServiceNow is looking to expand its Global Incident Response team. This role is an opportunity to serve on the frontline of security operations, supporting both ServiceNow’s commercial customers and its federal environment. As a rapidly growing organization, ServiceNow offers strong opportunities for career growth while developing expertise across our commercial and federal environments and the ServiceNow platform itself.
As an Cybersecurity Incident Response Analyst, you will be a key member of the team monitoring tools and systems that defend ServiceNow’s production and corporate environments, defining relationships between seemingly unrelated events through deductive reasoning, and continuously finding ways to do things faster, better, and more effectively — while maintaining a laser focus on quality.
You will work on a geographically diverse team to respond to threats that may arise against our infrastructure and track cases to closure, working across functional teams.
You will be required to participate in an on-call rotation including weekends to ensure that Security Operations can respond to priority incidents in a timely manner. This role requires to work weekend rotational shifts and hours (pacific time zone) outside of standard business hours if necessary.