Sr Staff Outbound Product Manager

You will be responsible for leading GTM Strategy, supporting the definition and execution of launch plans for Platform Analytics products & features, and collaborating with inbound PM, marketing, and sales teams. You will act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions.

To support our internal stakeholders, specifically sales teams, you will develop technical content and enablement materials that articulate the differentiating value of Analytics and Generative AI offerings. As you bring new products and capabilities to market, you’ll partner with pricing strategy and operations teams to optimize product packaging and pricing for market adoption.

This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution.

You will serve as subject matter expert for your products, providing thought leadership internally and externally and representing Analytics in strategic customer conversations, industry events, and internal forums to amplify product awareness.

What you get to do in this role:

• Develop a deep understanding of our Analytics products, including use cases, gains, pains, and success outcomes
• Support high profile customers as they adopt ServiceNow’s latest Analytics capabilities
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with ServiceNow’s GenAI capabilities
• Lead early access initatives to validate forthcoming product capabilities
• Develop high-quality technical enablement content that describes the differentiating value of product innovation with Analytics products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals