Join Bosch eBike Systems – Where Adventure Meets Innovation!
Are you a bike enthusiast with a passion for technology? Do you thrive on adventure and enjoy exploring the latest innovations in urban mobility? At Bosch eBike Systems, we are at the forefront of creating sustainable mobility solutions that not only enhance your riding experience but also positively impact health, the environment, and society. Our eBike systems cater to a diverse range of bicycles, from mountain bikes to city cruisers, and we invite you to be part of this exciting journey!
Your Role:
As an eBike Inside Technical Support Specialist, you will be the go-to expert for our bike dealers and end consumers, combining your love for cycling with your technical prowess. Your main responsibilities will include:
- Providing exceptional technical and service-minded hotline support to bike dealers, ensuring they feel confident and supported.
- Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes.
- Troubleshooting and resolving technical or software-related issues with a positive attitude and a knack for problem-solving.
- Making informed warranty decisions in line with company guidelines.
- Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience.
- Building and nurturing excellent customer relationships, making every interaction memorable.
What We Offer:
- Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
- Enjoy a full-time position with a long-term contract. Work Monday to Friday – NO WEEKENDS! This means more time for your adventures.
- Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.
- Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
- Thrive in a fun, rewarding working environment that encourages creativity and innovation.
- Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software. Get ready to learn a lot!