Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
Ability to research, diagnos and troubleshoots and resolves the issues to the clients’ satisfaction
Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder
Daily Operations
Handles IAM, OE, ESItronic Calls & Emails
ESItronic License Deployment
ESItronic Remote Troubleshooting
CDB Compliance (Real Time Documentation of Interactions)