During your internship in our team, you will become part of an international and collaborative environment where business, IT and operations closely interact. You will help strengthen our global service organization by working on a variety of topics, such as activities related to service partners, warranty management and the alignment of service workflows across countries.
A core part of your role will be to support our ongoing digital transformation efforts — from testing new functionalities and preparing training content to contributing to change management activities.
You will assist in the expansion of our service solutions into additional countries, by taking part in scoping new markets and coordinating with international stakeholders.
In close collaboration with our global process owners, you will drive our knowledge management process, identifying and structuring business requirements, and supporting the ongoing enhancement and development of this process.
Your daily work will also include project management tasks, such as monitoring progress, preparing reports and maintaining Jira-based project tracking, to ensure transparency throughout the rollout.
Furthermore, you will support the documentation and continuous improvement of service processes, helping to maintain a consistent and up-to-date process framework.
Last but not least, you will get hands-on insights into service process management, requirement engineering, agile methods and the operational side of an international service network.