NIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonising our ways of working, focusing on engagement, and driving analytics excellence.
We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our clients, retailers, and employees
- Develop a basic knowledge of NIQ Retail Measurement Service and deliver business solutions for client performance tracking
- Contribute to client satisfaction through making actionable insights/ error-free timely deliverables/ resolving queries
- Support to execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database, and data quality checks
- Support to provide performance overview analysis and business-issue analysis to FMCG clients
- Responsible for triaging of customer queries/ request (data, reports, resolution) across client category groups and tracking actions for improvement as needed