What you get to do in this role:
Business Operations:
- Track and manage Product Operations headcount.
- Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.
- Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting.
- Assist in organizing strategy and planning sessions and deliverables.
- Manage office and space planning requirements.
- Engage and connect with other operations managers in UTG and beyond as required.
- Be a thought-leader and influencer creating clarity out of ambiguity.
Communications Management:
- Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
- Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.
- Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
- Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.
- Identify and recommend creative ideas to improve business operations and communications – be proactive.
- Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.
- Coordinate, scope and advise VP and leadership team involvement in internal events as needed.
- Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.