The successful applicant will take on the following responsibilities:
- Act as the first line of support for daily transport activities, collaborating with internal departments and external partners to resolve issues and maintain smooth workflows and high service standards.
- Assist with delivery scheduling, transport planning, cross-dock operations, and stakeholder communication to address changes and updates.
- Manage claims processes, handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently.
- Contribute to process improvement initiatives and new projects by identifying inefficiencies, supporting implementation, and ensuring alignment with organisational goals.
- Assist with monitoring and maintaining operational KPIs, analysing performance trends, and contributing to improvement plans for service quality and efficiency.
- Assist in preparing daily and weekly operational reports, including on-time performance, VAT reports, and inventory balance summaries, ensuring data accuracy and actionable insights.
- Administer transport systems and tools, ensuring accurate data entry, system functionality, and timely resolution of technical or operational issues.
- Perform regular system and data maintenance, including cleaning up historical records, updating statuses, and ensuring operational accuracy across transport platforms.