Accountable for end-to-end delivery of low-complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod.
Core Responsibilities:
- Own end-to-end delivery of low-complexity implementations from onboarding kick-off through go-live and handover.
- Lead client onboarding to the platform, including readiness, sequencing, and execution.
- Lead platform and API demos tailored to client use cases and technical maturity.
- Advise clients on how to meet business and technical requirements using the platform, including trade-offs.
- Investigate and resolve client-raised issues or queries, coordinate cross-functional resolution as needed.
- Own delivery plans, scope, risks, dependencies, and milestones.
- Lead customer workshops and decision forums, document outcomes.
- Produce and maintain onboarding and delivery artifacts using standard templates.
- Feed onboarding and delivery learnings back into standards and templates.
Typical Deliverables:
- End-to-end onboarding and implementation delivery ownership for low-complexity clients
- Platform and API demo materials tailored to client use cases
- Requirements-to-platform mapping and documented solution approaches
- RAID logs, status reports, and decision records
- Go-live readiness assessments and handover packages
Success Measures:
- Successful onboarding and go-live of low-complexity clients with minimal rework.
- Clients demonstrate clear understanding of platform capabilities and APIs.
- Client issues and queries resolved efficiently and with high satisfaction.
- Delivery milestones met with predictable timelines and quality.
- For Managers: consistent onboarding quality and capability growth across the team.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.