Core Responsibilities :
- Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
- Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
- Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
- Guide resolution of complex client issues, escalations, and ambiguous problems.
- Own delivery governance, onboarding strategy, and escalation management.
- Define and improve onboarding and delivery standards, playbooks, and ways of working.
- Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.
Typical Deliverables :
- End-to-end onboarding and implementation delivery ownership for medium and high complexity
- Platform and API demo materials tailored to client use cases
- Requirements-to-platform mapping and documented solution approaches
- RAID logs, status reports, and decision records
- Go-live readiness assessments and handover packages
- Reusable onboarding playbooks, patterns, and best practices
- Escalation and risk mitigation plans for critical clients
- Operational metrics and improvement roadmaps
Success Measures :
- Consistent success of complex onboarding engagements with strong governance.
- High confidence and trust from senior client stakeholders.
- Reduced onboarding variance through standards and reusable approaches.
- Effective resolution of high-impact client issues and escalations.
- For Senior Managers: strong team capability, succession readiness, and delivery stability.
- Experience operating across regions, clients, or regulated environments.
- Demonstrated people leadership and team development experience (for Senior Manager track).
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.