Client Support Services partners with issuers, acquirers, and processors to deliver Visa DPS鈥檚 support model. This senior level role leads new client implementations and complex conversion projects while serving as the primary point of coordination between customers and internal Visa DPS teams.
- Lead end鈥憈o鈥慹nd implementation project management for clients converting from competing processors to the Visa DPS platform.
- Manage multiple complex projects concurrently, ensuring delivery against defined scope, timelines, and objectives.
- Serve as the primary liaison between customers and DPS support teams, representing client system and operational requirements internally.
- Develop and manage project plans, resource requirements, milestones, deliverables, and executive鈥憀evel status reporting.
- Identify, track, and resolve internal and external issues through completion.
- Assess business and technical impacts of project requirements and communicate effectively to clients and internal stakeholders.
- Plan and facilitate client meetings, working sessions, and conference calls.
- Operate with a high degree of autonomy, using established policies and procedures with minimal management oversight.
- Provide direction to Implementation Consultants on complex engagements and offer guidance to associates as needed.
- Perform additional duties as assigned.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa will accept applications for this role until at least April 10, 2026