About the team
The Enablement team translates OpenAI’s product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, tools, and frameworks needed to succeed in their roles.
About the role
OpenAI is hiring a GTM Onboarding Program Manager to own the operational backbone of onboarding for our global go-to-market organization.
In 2026, OpenAI plans to onboard a large volume of customer-facing employees across sales, technical success, partnerships, and customer success. The onboarding program already exists — this role focuses on operating, scaling, and continuously improving the system that powers it.
You will manage onboarding operations end-to-end: coordinating cohorts, aligning stakeholders, evolving program structure, and ensuring new hires ramp quickly and confidently. You will also help modernize onboarding through AI-first workflows, data-driven iteration, and scalable systems that reduce operational burden while improving the learning experience.
This role is based in San Francisco and works closely with leaders across Sales, Technical Success, Product Enablement, Recruiting, and Revenue Operations.
In this role, you will:
Run the operational cadence of GTM onboarding programs across multiple roles and hiring cohorts
Translate hiring forecasts and business priorities into structured onboarding execution
Manage onboarding logistics including scheduling, communications, certifications, and stakeholder coordination
Partner with subject matter experts across Product, Sales, and Technical Success to keep onboarding current as products and messaging evolve
Design scalable systems and processes that support high-volume onboarding while maintaining a high-quality experience
Implement AI-forward approaches to onboarding operations and learner experience
Establish and track onboarding success metrics including participation, readiness signals, and ramp indicators
Continuously improve the program based on field feedback, business changes, and hiring scale
You'll thrive in this role if you:
Enjoy turning complex programs into repeatable systems that scale
Have experience operating GTM onboarding or enablement programs in fast-growing technology companies
Are highly organized and comfortable managing multiple workstreams simultaneously
Communicate clearly and build trust with stakeholders across different teams and levels
Think in systems and processes rather than one-off solutions
Bring curiosity and creativity to applying AI tools to improve workflows and learning experiences
Are comfortable operating in environments where priorities, products, and hiring needs evolve quickly
Basic qualifications
Experience owning or operating onboarding or enablement programs for customer-facing teams
Strong program management and organizational skills
Experience working cross-functionally with multiple stakeholders
Ability to manage complex logistics and recurring program operations
Willingness to work in-office in San Francisco
Preferred qualifications
Experience supporting sales, technical success, or customer success organizations
Experience scaling onboarding programs in high-growth environments
Familiarity with learning platforms, enablement tooling, or onboarding systems
Experience using AI tools to improve operational workflows or learning programs
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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