What you get to do in this role:
- As a Software Engineer in the ITAM Content Service team, your responsibilities will include
- Using the latest technologies to build end to end features in our Content Infrastructure by implementing scalable designs, integrating ServiceNow capabilities with cutting edge AI technologies
- Implement and optimize AI model services and integrate Generative AI models such as OpenAI, Gemini, and Claude LLMs into enterprise workflows
- Design and develop applications within the ServiceNow platform while writing clean, scalable, and reusable code by enforcing best practices (Code Reviews, Unit testing, etc.)
- Design and develop custom ServiceNow Service Portal widgets, pages, and applications to create intuitive user experiences.
- Build APIs, microservices, and user interfaces that enable seamless interaction with AI powered features
- Implement prompt engineering, retrieval augmented generation (RAG strategies for delivering best in class features.
- Learn in depth the Asset Management product and help in designing, developing & enhancing curation workflows.
- Work with Product Management, Application developers, Content Curators, and quality team towards defining the right ITAM content infrastructure
- As a member of the content Infrastructure development team, be willing to jump into firefighting on infrastructure or operational issues at short notice