Main attributions and responsibilities
- Respond to all calls, emails, and common requests for technical 1st level support;
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels;
- Follow defined work instructions and escalation processes for all possible types of incidents;
- Track all incidents in our internal incident management system;
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes;
- Input for FAQ and knowledge database;
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
- Willingness to work in the office and/or remote according to business needs.