Bosch is an engineering powerhouse, founded by the true disruptor and inventor Robert Bosch in 1886. We are committed to developing innovative technologies and services that are "Invented for Life." Join our team of creative and global enthusiasts in Pamplona and boost your career in engineering.
As a Smart Meeting Room (SMR) Engineer in Operations, you ensure stable, high鈥憅uality hybrid collaboration experiences for Bosch associates worldwide. You are part of the international technical SMR operations team and support the end鈥憈o鈥慹nd lifecycle of our global Microsoft Teams Rooms鈥揵ased meeting room landscape.
Your work directly contributes to service reliability, user satisfaction, and continuous improvement of Bosch鈥檚 standardized Smart Meeting Room portfolio.
Your main functions will be:
Operational Monitoring & Service Health
-Analyse and interpret alerts to proactively detect and prevent service disruptions.
-Monitor Microsoft Teams Rooms systems and peripherals (HP/Poly, Lenovo, Biamp) using tools such as Teams Rooms Pro Management Portal, Poly Lens, and SageVue.
-Ensure health, stability, and availability of meeting rooms across the global SMR footprint.
Incident Management & Technical Support (ITIL)
-Act as primary point of contact for SMR related incidents, with additional focus on the AMERICAS and EMEA region as needed.
-Troubleshoot hardware (cameras, microphones, speakers, MTR systems) and software issues (Teams client, room accounts).
-Collaborate with Local Service Line teams and other IT units for coordinated incident resolution.
Administration & Continuous Operations
-Support account management activities in alignment with Messaging and other teams.
-Maintain technical documentation, operating procedures, and ensure adherence to SMR standards.
-Conduct regular data quality checks in the SMR Management application for accurate configuration and charging data.
-Contribute to automation of operational workflows.
Collaboration & Continuous Improvement
-Engage with the SMR Core Team and SMR Consultants to align operational practices with the SMR strategy.
-Support requirement analyses and consult business stakeholders on SMR portfolio and room bundles.