WHAT YOU’LL DO
Commercial Development and Growth and Sales is a global function within the H&M brand with the mission of growing and engaging our customer base and developing our sales channels. By holding the responsibility for our regions and bringing together expertise from both business and digital & tech perspectives, Sales plays a key role in delivering on our brand plan - to elevate H&M through product, experience, and brand, providing aspirational fashion at an unbeatable price.
The mission of the Digital unit in the Sales function is to profitably grow digitally. Taking an end-to-end view of the customer experience, we secure commercial performance while driving digital development and expansion.
We are now looking for a Business Process Lead to join the External Partners and New Business channels Value Stream (EPNB) which is part of the Digital Unit. The mission of the EPNB VS is to grow and develop long-lasting relationships with our customers by providing access to the H&M Brand through our own and external digital channels.
The Business Process Lead believes in a non-hierarchical culture of collaboration, transparency, and trust. Working with a focus on value creation, growth, and serving customers with full ownership and accountability. Delivering exceptional customer and business results.
WHO YOU’LL WORK WITH
As a Business Process Lead, you will be in the center of the action where product meets business. You will be working and delivering value with the team based in Santiago de Chile. You will work closely with Product Managers, development teams, Business teams and other stakeholders, helping to make sure that product development and operations are in line with the business needs across the full supply chain, including both retail and e-commerce sales channels.
Key responsibilities: