Please Note:
鈥淭his position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What you get to do in this role:
As a Senior Network Operations Engineer, you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 3rd Shift (early a.m.) position and has a 5-day work week (Monday - Friday). The working hours for the 3rd Shift are from 1:00 am - 10:00 am Pacific Time.
Below are some highlights.
- No on-call rotation
- Shift Bonuses for 2nd and 3rd shifts
- Please note 3rd shift will eventually move to 4X10 Day work week (Sunday to Wednesday OR Wednesday to Saturday )
What you get to do in this role:
- Operate and maintain ServiceNow鈥檚 global cloud network infrastructure, including application delivery controller (ADC) systems, backbone routing, top-of-rack (TOR) switching, and VPN services.
- Troubleshoot and resolve network issues, including urgent operational events.
- Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team.
- Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab.
- Perform software upgrades, version control, and security patching across production systems.
- Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages.
- Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP).
- Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability.
- Review, consult, and prepare for planned changes and releases to the production environment.
- Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures.
- Provide feedback to infrastructure architects and contribute to design discussions for new initiatives.
- Collaborate with peer teams building world-class networking and orchestration solutions.
- Evaluate, adopt, and implement new open-source and commercial tools and technologies.
- Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates.
- Drive automation to enable rapid deployment and updates across large-scale environments.