This role is to support DA Delivery team by familiarizing HUB processes specific to Projects, KPIs, queries for all collection services and execute them in coordination with local level HUB resources / local Delivery resources as per SOP & SLAs as per aligned timelines. Understand country level exceptions, nuances, timelines, requirements etc in detail and work with your manager to bring standardization in future operations.
- Track country level project set up together with DA COE & DA Delivery for each project & support progress tracking of each project.
- Communicate project progress to stakeholders on an aligned frequency for each project.
- Chrono: Extract data from Chrono (Power BI) as per desired frequency, compute time spent in field, % scanning etc, share questionable time spent to field team to get factual reasons and close the issue.
- Store control Form: Extract no of stores uploaded by Sr auditors & share questionable errors (If % error is high) to QCTEs/Sr Auditors/Vendor leads as per desired frequency, discuss & close open items after feedback from DA Delivery
- Query - Final Inspection (FI): access common Excel tracker daily if there is any issue getting tagged to DA and work with IV, DA delivery to close it as per aligned timelines.
- Query - MSDynamics (MSD): work on MSD queries realted to Epics and data as per SOP & track closure as per timelines.
- Query - NRSP/item clearing: work on NRSP requests / queries as per SOP and track closure as per timelines.
- Query - Hotspot Investigation: Learn / familiarize from regional Quality lead on Hotspot query investigations.
- KPIs (RRES/SOS/TRD): Extract data for these projects, compute them and share it with DA Delivery lead as per aligned frequency & track closure.
- Coordination with PMFV (RRES/SOS/TRD): Extract data for these projects and coordinate it with DA delivery lead and PMFV team & track closure.
- Backcheck (QC) - Physical: familarize physical back check process for all services.
- Query Handling - Data Science (GDDC) - RRES - familiarize Queries from Data Science especially on Common block checks and work with DA Delivery, track progress & closure.
- Query Handling - Commercial team- SOS/TRD - familiarize Queries commercial team for SOS & TRD studies and work with DA Delivery, track progress & closure.
- Query Handling - Photo checking - SOS/TRD (If applicable)- support extraction of photos, organize to get it checked from local team track progress & closure.
- Learn about A2S/POS vendors, crowdsourcing, Asset to get an understanding about operations.