We鈥檙e looking for a passionate Social Media Customer Support Associate to join our team in Singapore.
We work differently and we鈥檙e proud of it! This is not your average customer service job. There鈥檚 no hand holding, and we trust each other to get stuff done. At Wise, you鈥檒l have the opportunity to make a real impact, expand your skill set, and collaborate across our entire business.
Your Mission:
Create a wonderful customer experience for our English-speaking customers across all social media platforms, understanding that resolving their issues is critical to our success.
Be creative, friendly, and solution-oriented with both customers and colleagues.
Stay up-to-date on social media processes, applications, and best practices, continuously seeking new ways to improve customer support.
Demonstrate adaptability and learning agility, embracing change and proactively improving your skills.
Go above and beyond to meet and exceed customer expectations.
Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions to our social media customers.