What you get to do in this role:
The Director of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
This is a high-impact, high-visibility position partnering directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes.
This role is ideal for a strategic operator who thrives in ambiguity, brings an acute data-informed mindset, and enjoys building scalable frameworks in fast-moving environments.
Responsibilities
Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution
Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders
Build and scale operational frameworks, processes, and performance metrics to support sustainable growth
Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes
Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem
Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations
Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance
Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness
Operate as a hands-on principal, building initial versions of new initiatives and setting the foundation for long-term scale