Senior Staff Outbound Product Manager - Telecom

The Team:

The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. We collaborate closely with multiple cross-functional teams (e.g., marketing, sales, solution consulting, pricing strategy, and operations, customer outcomes, product success, training, and certification, etc.).

The Role:

ServiceNow is looking for a Senior Staff Outbound Product Manager to lead customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy.

You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the organization.

You’ll have the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be a leader in AI-powered workflow transformation.

What You'll Do:

• Develop a deep understanding of our Telecom and Media customers, their use cases, challenges, and goals.
• Guide and support the adoption of our Telecom and Media products across high-impact accounts.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
• Lead early access programs to gather feedback and validate new product capabilities.
• Create technical enablement and adoption content that highlights product value.
• Conduct onboarding and enablement sessions to scale adoption across customers and partners.
• Manage community engagement and create content that drives interest and success.
• Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision.