Your Mission
To transform the global business experience at Wise by merging deep analytical rigor with high-velocity operational execution. You will be the bridge between Data, Product, and Operations, acting as a hands-on operator who doesn't just identify friction points through data but builds the systems to eliminate them. Your primary mission is to scale our global business product while ensuring our operational controls are as automated and frictionless as possible.
Role Overview
As an Associate Business Operations Manager, you will be at the heart of Wise Business鈥攁 key growth engineer for the company and a top strategic priority as we look to grow our Business customers.
You will dive deep into our data stacks to unlock insights across products and problems that touch our Business customers. Whether you are identifying root causes for customer churn, understanding onboarding funnel drop-offs, or evaluating product performance, your analysis will directly guide our priorities for serving business customers at scale.
This is a role for a "Builder-Analyst"鈥攕omeone who doesn't just surface data but uses it to drive the growth of businesses worldwide. You will calculate the tangible impact of process changes and collaborate with cross-functional stakeholders to ship solutions that move the needle for our business users.
What You鈥檒l Be Doing
Data-Driven Execution: Use SQL and scripting (Python/R) to independently validate hypotheses and identify bottlenecks in the customer journey business customers have on Wise (e.g. at onboarding and with specific products).
Drive Actionable Insights: Be able to convert complex data into actionable insights and suggest solutions or plan to drive improvement in key focus areas and KPIs for Product and Regional Operations teams.
Drive AI-Powered Automation: Champion the use of GenAI and LLMs to automate workflows, reducing manual overhead and improving the efficacy of working with Businesses.
Build and monitor the KPI framework for Businesses: Establish and monitor the metrics that matter - growth, product adoption, retention, suspension rates, and operational efficiency- ensuring data is at the heart of every roadmap decision. Build and maintain dashboards to guide our decision making daily.
Collaborate & Influence: Work with your lead to influence plans and roadmaps by providing data-driven business cases which significantly move success metrics.